Help
LAFEX Employee App Support
Choose the right contact for a faster resolution. Never share your PIN or verification code with anyone.
Account, phone number, or branch
Contact your business owner or supervisor. Employee accounts, branch membership, and assignments are managed by your organization.
A missing procedure or unclear instructions
Ask your supervisor or business owner to review the assignment and instructions. Do not recapture proof if it was received and is still being evaluated.
App issue
- Check your internet connection.
- Close and reopen the app.
- Install the latest available version.
- If the issue continues, tell your business owner when it occurred and which screen you were using. Do not send your verification code or PIN.
Privacy request
Start with the business owner who provisioned your account. They can verify your identity and route an access, correction, or deletion request for appropriate handling.